FAQs

  1. How can I place an order?

    • To place an order, simply browse through our collection of handbags, select the one you like, and click on the "Add to Cart" button. Then proceed to the checkout process, where you'll provide your shipping and payment information.

  2. What payment methods do you accept?

    • We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through PayPal for your convenience.

  3. How long will it take for my order to arrive?

    • The delivery time depends on your location and the shipping method you choose during checkout. Typically, orders are processed and shipped within 1-3 business days. Once shipped, the estimated delivery time will be provided to you.

  4. Do you offer international shipping?

    • No, currently we ship only to US. 

  5. What is your return policy?

    • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your handbag, you may return it within 15 days of delivery for a refund or exchange. Please review our return policy page for detailed instructions and requirements.

  6. Are the handbags on your website authentic?

    • Yes, all the handbags we sell are 100% authentic. We source our products directly from reputable manufacturers from Europe and US. We guarantee the authenticity and quality of every item we sell.

  7. How can I track my order?

    • Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Alternatively, you can also log into your account on our website to track your order.

  8. What if my handbag arrives damaged or defective?

    • We take great care in packaging and shipping our products, but if your handbag arrives damaged or defective, please contact our customer support team - support@poshpelle.com immediately. We will assist you in resolving the issue and ensure that you receive a replacement or refund, depending on the circumstances.

  9. Can I cancel or modify my order after it's been placed?

    • We strive to process orders quickly; however, if you need to cancel or modify your order, please reach out to our customer support team support@poshpelle.com as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

  10. Do you offer any warranty on your handbags?

    • No, there is no long term warranty. We source from only verified and genuine suppliers in Europe and US. If you are not happy with the purchase or quality of the product, you may return it within 15 days.